- ISO 9001 certified
- Free shipping above €100
- Best price guarantee
- Ships within 24 hours from EU warehouse
- High customer satisfaction
- 2-year warranty
Ensure uninterrupted flights and peace of mind with Autel Robotics Care plans. Designed for accidental damage, water incidents, and even flyaways, our Standard and Premium plans offer fast replacements, free shipping, and extended warranty options. Protect your Autel drone investment and keep flying confidently.
Autel Robotics Care is an assurance service designed to cover accidental damage to your drone that occurs during normal use. It offers benefits like water damage protection, faster replacements or repairs, and free two-way shipping in eligible regions, supplementing the standard product quality warranty provided by Autel Robotics.
The official aircraft warranty covers problems caused by product quality defects and offers free repair or replacement during the warranty period as required by regional laws. Autel Robotics Care, on the other hand, is specifically designed for product loss or damage due to accidental events during normal use. If your product requires repair or replacement due to a quality issue under the standard warranty, it will not consume your replacement times or coverage limit under Autel Care.
Your replacement unit will be equivalent to a new product in terms of performance and reliability.
The service primarily covers the fuselage, gimbal, propellers, and batteries. Other parts are not supported. If any of the covered parts are missing from the aircraft you send back, they may not be covered under the replacement scope of Autel Care.
You can still purchase Autel Robotics Care. You’ll need to contact Autel Robotics Customer Service for a functional inspection of your unit. If your drone passes this inspection, you will then be eligible to purchase Autel Care. This evaluation must be within one month from the aircraft activation date.
No, the care service coverage period will not be recalculated. If your aircraft’s Serial Number (SN) changes due to a repair or replacement, the information will be synchronized with the system. The provided product will automatically bind to the original product’s Autel Care, and the validity of the original service and the warranty period of the original product will continue.
Autel Robotics Care Standard is a protection plan that offers a limited number of lower-cost replacements for accidental damage, including water damage and flyaways (for specific models). It also provides two-way free shipping in certain regions and faster replacement services.
There are three main options:
Autel Robotics Care Premium is a higher-tier protection plan offering unlimited free repairs or replacements within a set coverage limit. It includes benefits like water damage protection, two-way free shipping, coverage limit sharing for multiple aircraft, and extended aircraft warranty.
The coverage limit for a 1-year plan is equal to the retail price of your drone at purchase. For a 2-year plan, it’s twice the retail price, and for a 3-year plan, it’s three times the retail price.
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