Shipping

Free Shipping for orders above €100

At Aerogence, we offer free shipping on all orders within Europe over €100. We partner with top carriers to ensure your order reaches you on time.

For exact shipment costs please review the checkout page, as this will take into account the delivery costs per country.

To make the most out of your money, check out our discounted bundles available on the product pages. These bundles are designed to provide you with the best value and help you reach the free shipping threshold easily.

Order Processing

All orders are processed and shipped within 24 hours (excluding weekends and holidays). Once your order is shipped, we will email you a tracking number so you can monitor your package and see the estimated delivery time.

Shipping Methods and Locations

All orders in Europe are shipped with FedEx, UPS, or DHL.

FAQ

1. How do I track my order status?

Once your order is shipped, you will receive an email with the tracking number. Click the link provided to track your parcel.

2. After I place an order, how can I change it before shipment?

If your order has not yet been shipped, please contact our customer service team to request changes (shipping address, product model, quantity,  etc.).

3. Are there shipping charges for repeated delivery, rejected, or returned packages without reason?

 Yes, the consignee is responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products due to order cancellation or package rejection after shipment will be at the consignee’s expense and deducted from the refund.

4. Do you insure the packages?

Yes, we insure all packages to ensure that your items are protected during transit. In the unlikely event of any damage or loss, please contact us immediately so we can resolve the issue.

5. How do you handle packaging?

We take great care in packaging your items to ensure they arrive in perfect condition. Our packaging process includes using high-quality materials and thorough inspections before shipment.

6. What should I do if my package is delayed?

If your package is delayed, please check the tracking information provided. If the delay is extended or the tracking information is not updated, contact our customer service team for assistance.

7. Can I specify a delivery date?

While we cannot guarantee specific delivery dates due to varying carrier schedules, we will do our best to accommodate your preferences. Please contact our customer service team with your request.

8. What happens if I’m not home when the package is delivered?

If you are not home when the carrier attempts delivery, they will typically leave a notice with instructions on how to retrieve your package or reschedule delivery. Please follow the carrier’s instructions or contact them directly.

9. Do you ship to PO Boxes?

No, we don’t ship to PO Boxes. 

If you have more questions about shipping, please contact us directly. We are happy to assist you.